InTouch Health's telehealth network and services can expand access and delivery of high-quality clinical care to any patient, at any time, while reducing overall cost of care....
- 1750 Locations
- 130Health Systems
- 30+ Use Cases
- ANY Environment
A true telehealth solution has to be secure, reliable, and scalable. You need to ensure that your solution has the appropriate levels of encryption and that the connectivity system has safeguards for redundancy and failover for adequate uptime and connectivity success. The right vendor will have a cloud-based infrastructure that will make scaling your solution beyond your four walls achievable.
InTouch Health is designed for healthcare and exceeds security standards. We have worked through complex security reviews with leading health systems to provide solutions that are reliable and work when you need them. InTouch Health’s cloud-based network makes it easy to expand to any location, regardless of ownership or affiliation. Our patented firewall traversal technology ensures connectivity can occur from anywhere around the globe.
Telehealth is more than just the provisioning of healthcare remotely by means of telecommunications technologies, it is an extension of hospitals’ clinical care delivery and must securely manage patient information in order to meet all HIPAA requirements. In short, a true telemedicine solution must include the ability to treat patients in the same manner as if the clinician were in the room or clinic in both a secure and reliable manner. No matter a health system’s needs, security and HIPAA compliance should be in the forefront of any decisions made about telehealth.
IT leaders should look for a telehealth solution that has the appropriate levels of encryption and one which the connectivity system has safeguards for redundancy and failover to ensure adequate uptime and connectivity success. Developed in collaboration with information security professionals, HITRUST CSF “rationalizes relevant regulations and standards into a single overarching security framework,” a tall order in the healthcare industry, where regulations are complex and ever changing.
It is imperative that a solution meets the health system’s security and data privacy guidelines as well. IT leaders should engage with telehealth vendors to perform security reviews to ensure that the systems meet health system requirements.
At InTouch Health, security is paramount – our network is designed for healthcare and exceeds security standards. Being HITRUST CSF Certified indicates that InTouch Health in an elite group of organizations worldwide that have earned this certification. We pride ourselves on secure, reliable connections, and actively monitor our networks to ensure a smooth experience for both our clinician and patient users. Our safe, secure cloud gives clinicians access to tools that streamline remote consultations and eases the burden on IT resources. The InTouch Telehealth Network uses advanced levels of security and encryption to ensure we are compliant in both high and low acuity care settings.
In an era with countless online threats, it is important to know your patient data is safe. We have worked through complex security reviews with leading health systems to ensure your most sensitive data and information is protected.
A true telemedicine solution must include the ability to treat patients in the same manner as if the provider were in the room or clinic. This means a failure to connect or poor video quality does not constitute a successful telemedicine platform. Trusting your system to work every time, in both high and low acuity situations, goes farther than just ensuring successful consults, but helps builds physician and patient adoption, the cornerstones of ROI. Reliable, high-quality connections are what InTouch Health customers appreciate most.
InTouch Health has a stellar track record of reliably managing a quarter of a million telehealth encounters. We have redundancy and failover systems in place to ensure our solutions are reliable and work when you need them. At its core, the InTouch Telehealth Network allows easy access for physicians to connect to devices at various care locations, provides the ability for 24/7 proactive monitoring and resolution, and facilitates business intelligence reporting, and clinical workflow documentation, and image access. The InTouch Telehealth Network maintains a 99.95 percent connection success rate and 99 percent network uptime.
Connection success is achieved by proactively addressing potential issues — such as whether or not a device is unplugged or turned off, internet bandwidth, and Wi-Fi interruptions — which are agnostic to the technology selected. Detecting these issues and responding quickly is critical. A high majority of proactive and reactive cases are closed within the same day and, on average, with many in under 40 minutes.
Without InTouch Health’s proactive service and quick problem resolution, as many as 25 percent of clinical sessions would be at risk resulting in dramatically lower user adoption and potential program failure.
The InTouch Telehealth Network includes a suite of end-to-end diagnostics functions to ensure that the technology supports your clinical care goals. We provide a single point of contact for troubleshooting and problem resolution through our Technical Assistance Center. InTouch Health also provides preventive fleet maintenance and repair/replacement programs to minimize disruptions in services.
When considering the general view of the Care Continuum, there are different care locations (e.g., Physician Clinic, Skilled Nursing Facility, etc.) in which a patient may require care. These care locations treat patients of corresponding acuity levels, potentially across a vast geography. Each facility is designed to be able to handle differing levels of patient care and when unexpected events occur that require higher levels of care, the patient may be transported to the appropriate facility that can manage the patient effectively. As such, InTouch Health has designed our products to align with the care locations along a patient journey, and we have a breadth of solutions that can easily scale as your telehealth program scales.
InTouch health has created a suite of telehealth solutions to allow you to provide a host of configurations and experiences that can be leveraged across the care continuum. InTouch Health’s cloud-based network makes it easy to expand to any location, regardless of ownership or affiliation. Our patented firewall traversal technology ensures connectivity can occur from anywhere around the globe, at any time. InTouch Health has performed telehealth installations at more than 1,750 locations across more than 130 health systems. We offer professional planning and implementation services and have developed a proven methodology and can have your program up and running in 30 days or less. Guaranteed! We are with you every step of the process with our six-phase program implementation that will take you from program development, workflow design and training, to go-live and ongoing monitoring.
As a health system’s telehealth program scales, we understand that sometimes, there are gaps in physician coverage. InTouch Health’s Physician Capacity Management solution offers virtual physician coverage to supplement and augment your telehealth program needs. Our Physician Capacity Management provides complete workflow processes, from call center to patient follow-up, to drive clinical best practices and to allow reliable and consistent clinical interactions – each and every time. We currently offer physician services in stroke and neurology, behavioral health, and critical care.
KLAS Ranks InTouch Health Category Leader For Virtual Care Platforms
In the “2018 Best in KLAS: Software & Services” report from KLAS Research, InTouch Health was recognized as the Category Leader for Virtual Care Platforms, besting competitors with a final score of 90.1 out of 100.